At least 38 Vistara flights originating from key cities were cancelled this morning as the airline reeled under non-availability of pilots. As many as 15 flights taking off from Mumbai, 12 from Delhi and 11 from Bengaluru were among those cancelled.
This comes after 50 Vistara flights were cancelled yesterday and 160 were delayed. Speaking to NDTV, passengers had yesterday complained of poor communication and hours-long wait at the airport and slammed the airline for harassing passengers.
Vistara said in a statement yesterday that they have faced a “significant number” of flight cancellations and delays in the past few days “due to various reasons including crew unavailability”.
:We acknowledge and are deeply concerned about the inconvenience this has caused to our customers. Having said that, our teams are working towards minimizing the discomfort to the customers,” it said.
The airline has also said that it has decided to temporarily reduce the number of flights it operates “to ensure adequate connectivity across our network”.
“We have also deployed larger aircraft like our B787-9 Dreamliner and A321neo on select domestic routes to combine flights or accommodate more number of customers, wherever possible. Furthermore, we are offering alternate flight options or refunds to affected customers, as applicable. Once again, we understand that these disruptions have caused immense discomfort to our customers, and sincerely apologise to them for the same. We are working towards stabilizing the situation and will resume operating our regular capacity very soon,” the statement added.
