AI may not steal many jobs after all, it may just make workers more efficient
Alorica, a company in Irvine, California, that runs customer-service centers around the world, has introduced an artificial intelligence translation tool that lets its representatives talk with customers who speak 200 different languages and 75 dialects. So an Alorica representative who speaks, say, only Spanish can field a complaint about a balky printer or an incorrect…
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