AI handles 70% of ICICI Lombard Insurance’s customer calls
AI Voicebot, a feature that ICICI Lombard Insurance claims as an industry first feature, handles as much as 70% of customer calls in the current year, according to Sanjeev Mantri, MD and CEO of the private sector insurer. Speaking at the 25 years anniversary event of the insurer, Mr. Mantri said earlier it was using…
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