Chennai Metrowater has called for tenders to establish an Integrated Command and Control Centre (ICCC) to monitor and manage its water supply and sewerage infrastructure in real time.
The proposed centre is expected to integrate data from various facilities being operated across Chennai, enabling officials to track operations, identify disruptions and respond to complaints from residents. It is expected to improve the efficiency of service delivery across the city.
The water agency had revamped its monitoring and control centre a few years ago to oversee the functioning of various water and sewer facilities. The centre also houses a 24×7 grievance redressal cell to attend to complaints from residents.
Officials of the Metrowater said the new ICCC would be housed in a two-storeyed building at the Metrowater head office, Chintadripet. The ₹22.32-crore project would be executed with 50% funding under the Singara Chennai 2.0 scheme.
At present, the GIS (Geographical Information System) application centre is functioning on a separate floor of the headquarters. The new facility would bring various units under one roof, creating a single hub for monitoring Metrowater operations.
The existing centre already monitors reservoirs’ data, operations of water distribution points and sewage treatment plants and sewage decanting points. LED screens and video walls displaying various operational data, including water tanker trips, would be shifted to the new building.
The ICCC would accommodate the monitoring control centre, war room, GIS centre and a dedicated SCADA (Supervisory Control and Data Acquisition) centre, which is being implemented. The entire network would be provided with flow meters and sensors to enable real-time monitoring and undertake repairs immediately, officials said.
The integrated facility would monitor operations of bulk water meters and household meters to fix leaks in water supply and track water quality parameters. It would also keep a tab on the functioning of the upcoming ring main pipeline, which aims to link all water sources for equitable water supply. Work is expected to begin early January, officials added.
Published – November 11, 2026 11:52 pm IST
