Image used for representation purpose only.
| Photo Credit: The Hindu

The proposed UPI–TIPS interlinkage will facilitate cross-border remittances between India and the Euro Area and is expected to benefit users of both jurisdictions, the RBI said. Photo: X/@UPI_NPCI

Reserve Bank of India Governor Shaktikanta Das. File
| Photo Credit: PTI

Digital Rupee users will soon be able to execute transactions in areas with limited internet connectivity as the Reserve Bank of India (RBI) on February 8 announced that offline capability will be introduced on the Central bank digital currency (CBDC) pilot project.

RBI Governor Shaktikanta Das said that programmability-based additional use cases will be introduced as part of the pilot project. RBI launched a pilot of the retail CBDC in December 2022 and achieved the target of having 10 lakh transactions a day in December 2023.

It can be noted that other payment platforms, especially the very popular Unified Payments Interface (UPI), already offer offline possibilities.

“It is proposed to introduce an offline functionality in CBDC-R (Retail) for enabling transactions in areas with poor or limited internet connectivity,” Mr. Das said while announcing the bimonthly monetary policy review.

He said multiple offline solutions, which include both proximity and non-proximity based ones, will be tested across hilly areas, rural and urban locations for the purpose.

On the programmability front, he said that currently, the system enables Person to Person (P2P) and Person to Merchant (P2M) transactions using digital rupee wallets provided by pilot banks.

“It is now proposed to enable additional use cases using programmability and offline functionality,” he said.

“The programmability feature will permit users such as government agencies to ensure that payments are made for defined benefits,” he said, adding that corporates will also be able to programme specified expenditures like business travel for their employees.

“Additional features such as validity period or geographical areas within which CDBC may be used can also be programmed,” he said.

Meanwhile, Mr. Das also announced RBI’s intent to enhance the security features of Aadhaar enabled Payment Systems (AePS), which was used by 37 crore people in 2023.

“To enhance the security of AePS transactions, it is proposed to streamline the onboarding process, including mandatory due diligence, for AePS touch point operators, to be followed by banks,” Mr. Das said, adding that instructions on the same will be issued shortly.

At present, Mr. Das said lenders are using the SMS method for complying with the additional factor authentication requirements but advancements in technology have opened up newer means.

“To facilitate the use of such mechanisms for digital security, it is proposed to adopt a principle-based “Framework for authentication of digital payment transactions”,” he said.

National Payments Corporation of India’s (NPCI) Unified Payment Interface (UPI) being formally launched at the Eiffel Tower on February 2, 2024
| Photo Credit: PTI

India on Friday formally launched UPI at the iconic Eiffel Tower here, terming it as taking Prime Minister Narendra Modi’s vision of taking UPI global.

“UPI formally launched at the iconic Eiffel Tower at the huge Republic Day Reception. Implementing PM @narendramodi’s announcement and the vision of taking UPI global,” the official X handle of India’s Embassy in France posted along with the photos of the event.

Replying to this, Mr. Modi said, “Great to see this – it marks a significant step towards taking UPI global. This is a wonderful example of encouraging digital payments and fostering stronger ties.”

Unified Payments Interface (UPI), launched in 2016, is a system that powers multiple bank accounts into a single mobile application (of any participating bank), merging several banking features, seamless fund routing and merchant payments into one hood, according to NPCI.

Incidentally, at the invitation of Prime Minister Modi, Emmanuel Macron, President of France, was the Chief Guest for the 75th Republic Day celebrations in New Delhi on January 26.

“The new energy in India-France ties from a historic year in the Strategic Partnership visible at 75th Republic Day reception,” the official handle X posted and thanked the Minister Delegate in charge of Democratic Renewal, Government Spokesperson Prisca Thevenot for honouring the occasion.

It also thanked the members of Parliament, business leaders, scholars, friends of India and Indians in France.

The NPCI said in a statement that its arm NPCI International Payments (NIPL) has tied up with French e-commerce and proximity payments Lyra, which will help ensure that the UPI payment mechanism is accepted in the European country, starting with the Eiffel Tower.

At present, Indian tourists rank as the second largest group of international visitors to the Eiffel Tower, it said. Indian tourists can simply scan a QR code generated on the merchant’s website and initiate a payment.

Eiffel Tower is the first merchant to offer UPI payments in France, and the service will soon be extended to other merchants in the tourism and retail space across France and Europe.

Digital transactions have revolutionised the way we conduct financial activities today. These transactions involve the electronic exchange of money or assets between parties, often facilitated through online banking, mobile apps, or digital wallets. This is made possible by Unified Payments Interface (UPI), an instant payment system developed in India by the National Payments Corporation of India (NPCI). It offers unparalleled convenience and speed, allowing individuals and businesses to make payments, transfer funds, and engage in commerce with ease. However, there may be instances when a user needs to reverse a UPI transaction due to reasons such as incorrect recipients, or unauthorised payments.

What NPCI says about reversing a UPI transaction?

The UPI creator has implemented a ‘UPI Auto-Reversal’ system to tackle this problem. It, however, specifies that the online reversal will be triggered for approved cases when the beneficiary bank marks RET (return) in response to auto update.

The circular also has also mentioned a procedure to be followed by the bank to return the money sent through UPI.

Steps to reverse UPI transactions

The first step to do it contact your bank or UPI service provider’s customer support. For raising the request, details like Unique Transaction Reference (UTR) number, date and amount are important.

It is important to report UPI transaction issues promptly as some banks and UPI service providers impose a time limit on such requests.

If the person you have incorrectly sent money to has an account with your bank, officials can directly contact the person and request to reverse the money to you.

If the wrong recipient holds an account with another bank, your bank can only act as a facilitator. It can, however, provide you the details of the branch. Only the manager of that bank branch can help you.

If the recipient fails to respond to your request or the bank is unable to retrieve the amount, a complaint can be filed on the NPCI portal. If the complaint remains unresolved for more than 30 days, you can approach the Banking Ombudsman and escalate the issue.