AI to resolve 50% of service issues of enterprises in India by 2027: Salesforce

admin — Thu, 13 Nov 2025 04:47:00 +0000

Manikiran Chowhan said AI has vaulted up the priority list for Indian service leaders — from 7th position to 2nd position in just one year, and Indian service leaders’ top priorities remained the same over the years: better customer experience, security and accuracy.
| Photo Credit: Reuters

Salesforce, a Californian AI CRM firm, on Wednesday (November 12, 2025) said that AI is expected to resolve 50% of service related issues of enterprises in India by 2027 as AI agents or digital labour gain momentum.

According to Mankiran Chowhan, Managing Director-Sales & Distribution, Salesforce, this transition reflects the emergence of the agentic enterprise, where AI agents work alongside human teams as collaborative partners, reasoning and acting independently to handle routine tasks while employees focus on more complex, higher-value work.

Quoting recent findings by Salesforce, she said, AI has vaulted up the priority list for Indian service leaders — from 7th position to 2nd position in just one year, and Indian service leaders’ top priorities remained the same over the years: better customer experience, security and accuracy.

“India is at the forefront of a service revolution. AI isn’t just about efficiency, it’s about enabling service teams to anticipate needs, act with empathy and deliver outcomes that feel deeply personal,” she said at a media conference in Bengaluru.

Ms. Chowhan further said that businesses across the country — startups to legacy enterprises — have been trying to reimagine services by combining data, trust, and intelligence.

Salesforce’s State of IT: Security report, found that all surveyed security leaders were optimistic about AI agents’ potential to strengthen their security posture. Some 90% of Indian service leaders say the challenges they’ve faced with AI adoption were expected or easier than expected. Leaders participating in the survey also highlighted AI’s ability to enhance threat detection, anomaly monitoring, and breach prevention, when implemented responsibly.

Published – November 13, 2025 10:17 am IST

Source link

Nara Lokesh meets Amazon Web Services MD Rachel Skaff and Indra Nooyi, among others, in Las Vegas

admin — Wed, 30 Oct 2024 06:44:10 +0000

IT & Electronics and Education Minister Nara Lokesh interacts with former chairman & CEO of PepsiCo Indra Nooyi on the sidelines of the IT Serve Alliance Annual Conference at Las Vegas, U.S. on October 30, 2024. Photo: X/@naralokesh

IT & Electronics and Education Minister Nara Lokesh requested Amazon Web Services (AWS) MD Rachel Skaff to establish a data centre in Andhra Pradesh (A.P.) during an interaction with her on the sidelines of the IT Serve Alliance Annual Conference at Las Vegas on Wednesday (October 30, 2024).

Mr. Lokesh is on a week-long visit to the U.S. since October 25 to attract investments.

Ms. Skaff stated that Amazon was focusing on cloud infrastructure, enterprise solutions, and digital transformation and it was playing a major role in expanding cloud services and solutions globally, with emphasis on innovations in Artificial Intelligence (AI), Machine Learning and cloud infrastructure.

She said she would consider providing cloud services in the State.

Mr. Lokesh mentioned that AWS would be helpful to A.P. in reaching its digital transformation goals and in implementing smart governance. The State has robust infrastructure and green energy projects that would provide renewable energy for sustainable cloud operations, he added.

E-governance and AI-driven solutions

Later, Mr. Lokesh had a meeting with Salesforce AI CEO Clara Shih. He requested her to provide AI tools and mentorship to technology startups in A.P. and to offer skill training to youth for AI-based industries.

Mr. Lokesh also urged her to collaborate with educational institutions to offer AI certification programmes and hands-on training, and to introduce Salesforce’s Einstein AI in A.P. for improving Customer Relationship Management (CRM).

Further, he sought Salesforce’s support for implementing e-governance and AI-driven solutions in the State for improving service delivery mechanisms and public engagement through predictive analytics and automated processes.

Ms. Shih said she would discuss the proposals made by Mr. Lokesh with her team, while expressing the company’s commitment to ‘responsible AI use in government projects’.

Invites Indra Nooyi to visit A.P.

Mr. Lokesh went on to meet PepsiCo former CEO Indra Nooyi. He sought her support for A.P. Government’s initiatives to attract foreign investments in technology and manufacturing.

He invited Ms. Nooyi to visit A.P. to witness the State’s technological ecosystem, infrastructure, and potential for industrial development.

Published – October 30, 2024 12:14 pm IST

Source link

Salesforce AI – Artifex.News

AI to resolve 50% of service issues of enterprises in India by 2027: Salesforce

Nara Lokesh meets Amazon Web Services MD Rachel Skaff and Indra Nooyi, among others, in Las Vegas

E-governance and AI-driven solutions

Invites Indra Nooyi to visit A.P.