New Delhi:

Indian-American composer Ricky Kej has yet again publicly blasted Air India after he had to allegedly wait for nearly an hour over the payment of his excess baggage. Taking to his official X account today, Mr Kej, a three-time Grammy winner, detailed two incidents with Air India, which apparently was the fifth time in a year that he faced an issue with the airline.

“I am certain a few people will troll me, asking me why I keep doing this to myself.. travel through such a terrible airline, but I will continuously give them chances and criticize them for errors, till they improve,” he posted on X.

Air India responded to his post, saying it “sincerely regrets the inconvenience experienced” during his travel.

Narrating the first incident, which he said took place when he was flying from Delhi to Bengaluru on September 14, Mr Kej wrote, “I reached the Air India check-in line at the Delhi Airport. Was flying business class. As always the lady at the counter was distracted, had to get her attention.”

(Read the entire thread) So, I thought a lot about this, waited to cool off, and decided to post calmly. Two incidents that happened recently with @AirIndia. I am certain a few people will troll me, asking me why do I keep doing this to myself.. travel through such a terrible… pic.twitter.com/juvxPJm1pQ

— Ricky Kej (@rickykej) September 29, 2024

“I had not slept for 2 days and was travelling directly after performing a concert at the ITC Maurya. My bag was overweight by 6 kgs, I immediately offered to pay, as I always do. They told me I need to go to a counter which was quite a walk away just to pay. I requested them to bring the wireless payment machine to the check-in counter, like all the other airlines do (I routinely pay for excess baggage due to the nature of my profession),” he said.

“They refused (Devika, Ravi Kumar, Mukeeta and Neha). So I walked to the counter they directed me to. The person at that counter (Sunil) refused to even look in my direction and rudely said he was busy – either I could wait there for a while or he directed me to their ticketing counter which is at the other end of the terminal. I refused both options and went back to the check-in counter,” he alleged.

Mr Kej said they told him that there was “nothing they could do” and made a call to Sunil and told him to accept his payment.

“I made the walk back to Sunil (for a second time). I offered to pay by UPI. I did not have any credit cards or cash. He flatly refused UPI (Shocking for an Indian brand). He said UPI is useless and Air India does not accept it,” Mr Kej wrote further.

“I protested.. told him that I have UPI attached with multiple banks and can ensure the payment goes through, he refused to talk to me further. I went back to the check-in counter. They told me there was nothing they could do and offered to cancel my ticket instead!! They refused to give me any details on a refund and gave me back my suitcase. Then I argued with them – told them I am sleep deprived, I need to be on the flight…,” he added.

“Finally after 50 minutes of this ordeal, and almost missing my flight, on my insistence, Devika called Sunil.. he finally agreed to come to the check-in counter (where I was) with the wireless machine and accepted the UPI payment which went through effortlessly in a few seconds. I left for security check and boarded the flight,” he said.

Second Incident

Describing the second incident, Ricky Kej said he was flying from Mumbai to San Francisco on an Air India flight when one of the attendants continuously turned off a blue light (call for service) turned on by passengers.

“I was flying economy, a direct flight from Mumbai to San Francisco. Almost a 17-hour flight. I like to take walks on the plane every 3 hours. During one of my walks, I was standing at the back of the plane. In deep animated conversation were 2 female flight attendants and another woman in a pajama and t-shirt (I assume she was a flight attendant on a break, she was accessing the stowed away containers and shelves.. even helping passengers who walked to her.. giving them water, etc),” he wrote on X.

“A blue light was switched on by one of the passengers. One of the flight attendants saw the indicator, and very nonchalantly (while being seated on a makeshift chair made from trays) reached up to the touchscreen and turned off the blue light while not skipping a beat in the conversation. I was appalled but did not say anything,” he added.

(Second X-Tweet in thread)
Incident 2:
Flight from Mumbai to SanFrancisco
20th Sept 2024
AI0179

I was flying economy @airindia, a direct flight from Mumbai to San francisco. Almost a 17 hour flight. I like to take walks on the plane every 3 hours. During 1 of my walks I was… pic.twitter.com/uMbSrcCVAz

— Ricky Kej (@rickykej) September 29, 2024

“Then as expected, after a few minutes, the blue light was switched on again by the same passenger. Like clockwork, the same flight attendant turned off the light through the touch screen. I was now shocked that all three flight attendants were totally fine with this response and behaviour,” he said.

Mr Kej said the blue light was then switched on again by the same passenger for the third time.

“This time I did not hold back. I told the flight attendant what she already knew, that the same passenger had called her for a third time.. so maybe she could take a break from her conversation. She made a huge face, an under-the-breath remark, and went to check on the passenger. I could not get the name of the flight attendant, because she was the only one not wearing a badge,” he added.

This shows the complete “apathy” that Air India has for customers and it is a “systemic issue” that may take years to address, he said.

“I will continue to fly Air India though, and I am certain you will see more such stories. Hopefully lesser in frequency. My best wishes to Air India. I really, from the heart, hope they succeed. We all really need them to,” he added.

Air India’s Response

Air India responded to his post, saying it “sincerely regrets the inconvenience experienced” during his travel.

“We are thoroughly investigating the issue and will take appropriate action. Thank you for bringing this to our attention,” the airline said.

Last month, he slammed Air India for downgrading him from business class and refusing to offer a refund.

Mr Kej shared his frustrating experience on X, stating that he had booked and paid for a business class ticket from Mumbai to Bengaluru, only to be informed at the departure gate that he had been downgraded.

“Wow.. 3rd time this is happening to me in one year. I booked and paid for a business-class ticket on Air India from Mumbai to Bengaluru. When I reach the departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund. What’s up with Air India?” he had written in his post.

Grammy award winner Ricky Kej recently shared a harrowing experience after staying at a budget hotel at the Mumbai airport. The music composer took to social media and said that the hotel had cockroaches in the room and dirty toilets. Mr Kej said that even though he had a similar experience with the hotel in the past, he thought of giving them a “second chance”.

“Currently staying at @stayatginger Ginger Hotel at the Airport in Mumbai. Thought it would be a good idea to stay at a no frills business hotel by the @TataCompanies, being a huge fan of Tata. Bad experience once in the past, tried giving them a second chance. Unfortunately – untrained staff right from the check in counters, cockroaches in the room, faulty plumbing, non existent laundry pickups, dirty toilet drains, Etc. I really hope they improve.. for the sake of the group,” he wrote on X.

Currently staying at @stayatginger Ginger Hotel at the Airport in Mumbai. Thought it would be a good idea to stay at a no frills business hotel by the @TataCompanies, being a huge fan of Tata. Bad experience once in the past, tried giving them a second chance. Unfortunately -…

— Ricky Kej (@rickykej) March 15, 2024

In the following post, he shared a video of a cockroach in his room. “A happy wandering cockroach in my room @stayatginger hotel at Mumbai Airport. I was told it would be a single occupancy room. Hahhaha,” he continued.

A happy wandering cockroach in my room @stayatginger hotel at Mumbai Airport. I was told it would be a single occupancy room. Hahhaha. pic.twitter.com/uVqJapAZxR

— Ricky Kej (@rickykej) March 15, 2024

Further, Mr Kej added that after he shared the same on the microblogging website, the hotel deactivated his key. “Rude, threatening service, complacency..  and now vengeance,” he wrote.

The renowned musician said even though he checked out from the hotel, the trouble did not seem to end. He received a “fictitious” laundry bill from the hotel and urged the hotel chain to investigate how there are lapses in services in operations. 

“After all the drama, tweets, some pseudo apologies from staff, I receive this Laundry bill which is completely fictitious! Yesterday I did call for laundry at 2pm – NO ONE ARRIVED AT MY ROOM TO PICK UP LAUNDRY. I waited 45 min and gave up. So there was NO Laundry done! For your own good, @stayatginger and @TataCompanies , please investigate staff, look through cctv footage and please figure out how are these continuous lapses in operations, efficiency and service happening. Who is responsible (is it just some staff who is disgruntled?) and what needs to be done to restore trust in this brand,” Mr Kej wrote.

Ginger Hotels took note of the same and apologised for the inconvenience. “Dear Ricky, please accept our sincere apologies for the inconvenience caused during your stay. We are investigating the matter with urgency. Your feedback is invaluable, and a member of our team will reach out soon. Regards,” they wrote on the platform.

His post has received several reactions from internet users.

“Very brave to choose Ginger. Even normal folks don’t dare tread there,” said a user.

“No proper lighting, matchbox size rooms. Total harassment,” commented a person.

A third added, “A new hotel it is …. And already in such a mess ?”

“They’ve diluted their brand value far too much. They suffer from severe staff shortage at best of their properties. Been their fan for long but have noticed considerable fall in service levels over last 3 years,” remarked a user.