RBI to harmonise Internal Ombudsman framework to strengthen customer grievance mechanism: Shaktikanta Das
RBI governor Shaktikanta Das. File | Photo Credit: ANI With a view to strengthen customer grievance redressal system, RBI governor Shaktikanta Das on October 6 said the Central bank decided to effect certain changes and also consolidate and harmonise the Internal Ombudsman guidelines into a single master direction. “This will further strengthen the customer grievance…