A passenger was scalded by hot coffee and a staff member was catapulted to the aircraft ceiling after an Air New Zealand flight was struck by severe turbulence. The incident happened on June 16 when the Airbus A320 was flying from the capital, Wellington, to Queenstown, the Independent reported.

The passenger, identified as “Suze,” said that the flight had been up in the air for 15 minutes when the drink cart began making its way down the aisle. However, when the cart stopped next to her, the plane suddenly jolted with strong turbulence. As a result, one flight attendant flew up to the ceiling while the coffee pot lids came off and spilt hot coffee onto the passenger’s abdomen and back.

”There’s nothing you can do. You’re strapped in, you want to stay strapped in, there could be more turbulence and then you’ve got to deal with the level of burns you’ve just received. I was able to get hold of a bottle of cold water and start dousing myself and I was able to speak to the hostess who was still lying on the floor and said ‘Is it alright if I get water everywhere cos that’s what I’m going to be doing?’ and she said ‘go for it’,” the woman said. 

Luckily, a paramedic happened to be sitting right behind her and was able to help treat her.

The NZ Herald reported that the two were taken from the aircraft and escorted to the nearby Lake District Hospital in a “moderate” condition. After the terrifying incident, the passenger said she wanted Air New Zealand to reconsider serving hot drinks on short flights and improve the lids on their coffee pots.

Air NZ’s Chief Operational Integrity and Safety Officer Captain David Morgan said the company is reviewing its operating procedures to ensure the safety of its customers and crew members.

”The safety and wellbeing of our customers and crew is our number one priority, and our crew are trained to respond to these situations. Our operating procedures outline our onboard response to different levels of turbulence, including detailing when passengers and crew are required to take their seats during the flight. From time to time, clear-air turbulence can occur where rough air is not visible to the flight crew,” Mr Morgan said.

”We’re always reviewing our operating procedures in line with both regulation and international best practice to ensure the safety of our customers and crew is prioritised,” he added.

Severe turbulence is caused by an erratic wind current occurring in cloudless regions of the sky at the cruising altitude of passenger jets.

 

A video of a woman sleeping in the overhead compartment of a plane, where luggage is stored, has gone massively viral on social media. According to New York Post, the incident took place on a Southwest Airlines flight. The video was originally posted on TikTok where it amassed more than five million views. The clip later appeared on other social media platforms too. While some of the fellow passengers were flummoxed, people who recorded the video were heard laughing hysterically over the bizarre spectacle, according o the outlet.

The woman is seen comfortably stretched out in the luggage storage space, as if in a bed.

It is not clear if the woman was a member of the crew, or a passenger but her behaviour has raised suspicions online. People also wondered how she managed to climb into the storage space.

“How did she get up there? And she’s just chillin’ out, maxin’, relaxin’ all cool,” one TikTok user wondered, as reported by the Post.

“When someone’s in my seat but I don’t wanna bother,” commented another. “Southwest does allow you to choose your own seat,” a third user joked.

The airline has not responded to the video.

However, this is not the first time that such an incident has taken place. In 2023, a passenger was found sleeping in the overhead storage bin on a Ryanair flight on its way to Ibiza, Spain.

The man was filmed laughing as he got down from the overhead bin.

In 2019, a Southwest Airline flight attendant climbed up to the bin on the plane at Nashville International Airport in Tennessee.

In a statement at the time, Southwest Airlines had said: “Southwest Employees are known for demonstrating their sense of humour and unique personalities. In this instance, one of our flight attendants attempted to have a brief moment of fun with Customers during boarding. Of course, this is not our normal procedure, and Southwest Crews always maintain Safety as their top priority.”