Mumbai:

Online ticket aggregator BookMyShow on Thursday said it has filed an FIR over black marketing of tickets for shows of British rock band Coldplay.

In a statement, the company said it is assessing potential cancellation of tickets that are being sold “unethically”.

“In its ongoing fight against ticket scalping and black marketing of tickets for Coldplay’s Music Of The Spheres World Tour 2025 in India, BookMyShow has lodged a formal FIR (First Information Report) on October 2, 2024.

“This action follows our initial complaint filed proactively with the Mumbai Police on September 23, 2024, addressing these concerns much before any formal complaint was raised against us. BookMyShow’s FIR filed with the Mumbai police also urges authorities to investigate the unauthorised resale of tickets by individuals and platforms,” the statement read.

The highly-anticipated Coldplay concert in Mumbai in January 2025 has been clouded by concerns about ticketing scams as millions of fans scrambled for a limited number of tickets and turned to social media to vent their anger.

Some of the tickets were later being sold in the black market at a much higher price, leading to a probe by Mumbai Police’s Economic Offences Wing (EOW).

The band has three shows at the DY Patil Stadium in Navi Mumbai on January 18, 19 and 21 next year as part of its “Music of the Spheres World Tour 2025”.

Earlier this week, the Mumbai police recorded the statement of Anil Makhija, the chief operating officer of BookMyShow in connection with a complaint.

The company clarified that Coldplay’s performances in India will proceed as planned. “Reports contrary to this are factually incorrect,” it said.

BookMyShow said it has provided details of all resellers that have come to their attention, including independent individuals reselling tickets across social media platforms.

“We remain vigilant in monitoring such instances of ticket reselling for this tour through black market channels and will continue to share all relevant information with the authorities to ensure appropriate action is taken,” it added.

(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)

New Delhi:

BookMyShow chief executive officer and co-founder Ashish Hemrajani and the company’s technical head have been issued fresh summons over the alleged black marketing of tickets for the concert by British rock band Coldplay. The Mumbai Police’s Economic Offences Wing (EOW), which had earlier called them for questioning on Saturday, has now asked them to appear before an investigating officer today.

According to sources, both of them are not in touch with the police.

The police have initiated a probe on the complaint of an advocate, Amit Vyas, who accused the ticketing platform of facilitating the black marketing of tickets for the Coldplay concert at Navi Mumbai’s DY Patil Stadium from January 19 to 21 next year.

Mr Vyas has alleged that Coldplay’s India tour tickets, which were originally priced at Rs 2,500, are being resold by third parties and influencers for as much as Rs 3 lakh.

He alleged that BookMyShow deceived the public and Coldplay fans, and is seeking a case to be registered against the company on fraud charges.

The police have already recorded Mr Vyas’ statement and have identified several brokers involved in the alleged ticket scalping.

BookMyShow had crashed when the sale of tickets for Coldplay’s India concert began on September 22.

The British rock band, which is returning to India after an eight-year hiatus, had then added a third show to the Mumbai leg of the “Music of the Spheres World Tour 2025”.

BookMyShow On Coldplay’s India Concert

As the issue of “fake” tickets for the Coldplay concert snowballed, the BookMyShow said it has no association with any unauthorised ticket-selling or reselling platforms and has also filed a police complaint.

The ticketing platform also claimed that it took a number of steps to ensure that all genuine fans had a fair chance to secure tickets for the British pop-rock band’s concerts and warned against buying passes from unauthorised sources, saying that they may be invalid or fake.

“With 13 million (1.3 crore) fans eager to get tickets and logged in, emotions ran high on September 22 on BookMyShow for Coldplay’s Music Of The Spheres World Tour 2025 in India. At BookMyShow, we’ve worked hard to ensure every fan had a fair chance to secure tickets, capping it at 4 tickets per user across all shows, providing clear, step-by-step booking guides and maintaining transparent communication through all our official channels,” a BookMyShow spokesperson said.

The company said the queueing system was put in place to manage the high demand and while that may have caused a brief delay, it ensured “minimal disruption” for genuine fans. It also pointed out that a third show was added, which got a great response.

“It came to our notice however that unauthorised platforms listed – and are continuing to list – tickets…both before and after the official sale. BookMyShow has no association with any such unauthorised ticket selling/reselling platforms including but not limited to Viagogo and Gigsberg or third-party individuals for the purpose of reselling Coldplay’s Music Of The Spheres World Tour 2025 in India,” the spokesperson said.

The spokesperson added that BookMyShow opposes the practice of scalping and black-marketing of tickets, which is punishable by law, and said that the company has filed a complaint with the police.

“We have not only filed a complaint with the police authorities but are also proactively working with them to provide complete support in the investigation of this matter in any manner that may be required. To our consumers, we would like to reiterate that any tickets bought from unauthorised sources will be at their own risk and may likely be invalid or fake tickets,” the spokesperson warned.