Tag: ccpa

Consumer watchdog CCPA orders Ola to offer refund choices, provide auto ride receipts

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CCPA mandated Ola to issue bills or invoices for all auto rides booked through its platform, citing the absence of such documentation as an “unfair trade practice” under the Consumer Protection Act, 2019. Image for representation. | Photo Credit: Reuters The Central Consumer Protection Authority (CCPA) has directed ride-hailing platform Ola to implement consumer-friendly changes,…

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Consumer Watchdog Orders Ola To Offer Refund Choices, Give Auto Ride Receipts

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The CCPA reported 2,061 complaints against Ola from January to October 2024. New Delhi: The Central Consumer Protection Authority (CCPA) has directed ride-hailing platform Ola to implement consumer-friendly changes, including offering refund options and providing receipts for auto rides, the regulator said on Sunday. The CCPA, led by Chief Commissioner Nidhi Khare, observed that Ola’s…

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