Finance minister Nirmala Sitharaman has instructed Infosys, a multinational Indian company , to fix the glitches that it’s website has been facing , by 15 September 2021. Salil Parekh, the Managing Director of Infosys, was beckoned by Sitharaman to put forward an explanation regarding the predominant situation.
MOTIVE OF THE NEW E-PORTAL : www.Incometax.Gov was established on 7th June 2021. It was introduced with the aim of providing easy tax filing processes and refund issues for the taxpayers in India. The objective was to facilitate the smooth filing of Income tax return.
THE PRESSING ISSUE : Unfortunately, the e-portal is infested with innumerable glitches, ranging from failure to generate OTP for Aadhaar validation , time lag in loading of the website, etc. This is resulting in the inconvenience of taxpayers.
DIALOGUE BETWEEN NIRMALA SITHARAMANAND INFOSYS: Earlier in this month, conversations were held between the Minister and the chairperson Nandan Nilekani , regarding the same. He reassured the minister saying that the glitches would be fixed as soon as possible. Institute of Chartered Accountants of India (ICAI) also stated its opinion and upheld the problems being faced by users on the site.
SOLUTION TO THE PROBLEM: Two and a half months have passed since it’s launch , yet there has been a lot of delay in the maintenance services of this website. The Finance Ministry had then called for an explanation regarding why the portal was inaccessible since 21st August, for two long days. Infosys eventually cleared the air, by stating thay the income tax e-filing site was temporarily made inaccessible due to emergency maintenance. The company announced by evening that the glitches were fixed and the IT website was once again available.
STATEMENT BY THE FINANCE MINISTER: Earlier in this week Sitharaman had said “The glitches on the new Income are expected to be fixed entirely in the next two-three weeks. I have been reminding Infosys constantly and Nandan Nilekani is giving me assurances that they will sort it out,”. It is hoped that all glitches will be resolved by the 15th of September, with the efforts of a 750-member team, by the tech giant Infosys.
(Image credits : Wikimedia)